The role of the Business Banking Relationship Manager (BBRM) is to develop new and expand existing client relationships by consistently delivering the BB value proposition (clients bank at our bank because their business is understood, their time is valued and solutions are provided to simplify their lives).
The BBRM will be responsible for functions that align with the company Sales Process and Consultative Sales Process Framework (Opportunity Management, Needs Assessment, Present/Pitch, Fulfillment, and Follow Up) in daily work to create a positive Client Experience. This includes:
Opportunity Management
- Develops and maintains an in-depth knowledge of products and services as well as knowledge of competitors and competitive products.
- Employs a disciplined approach to prospecting; documents calling efforts.
- Builds client referral pipeline via identification and development of internal and external centers of influence.
- Actively participates in Community organizations to source business development opportunities and demonstrate company’s commitment to the local community.
- Proactively provides client solutions by contacting leads identified in the Desktop.
Needs Assessment
- Develops a comprehensive understanding of client’s needs, based on the review and analysis of personal and business financial data gathered through Relationship Reviews, the Desktop and personal meetings.
- Delivers distinctive service by completing annual relationship reviews with all “focus” clients, consistently updates the Desktop with current client data, call summaries, etc
- Brings other business partners to the table to deepen the relationship.
Present/Pitch
- Promotes and cross-markets products and services to clients by keeping clients informed of products, services, special promotions, and provides appropriate financial solutions via consultative review and proactive contact.
- Makes joint calls with Branch Managers to enhance their selling skills and uncover consumer opportunities.
Fulfillment
- Actively listens to concerns, presents a clear concise picture and provides the client with a targeted solution to close the sale.
- Functions as client’s credit sponsor with Business Service Center to facilitate the underwriting process and credit approval.
- Ensures that new customer relationships consistently meet all compliance requirements; ensures all documents with loan are completed, correct and sent with loan documentation; works to resolve all loan document exceptions; understands how and why an exception occurred.
Follow-Up
- Ensures ongoing contact with new clients to enhance client’s initial experience with us
- Aggressively grows and maintains a profitable book of business by successfully closing deals to meet or exceed individual and District revenue, contribution, fee income, loans and deposit goals.
Firm has a strong name in the retail banking industry. Position offers a very strong base and bonus program. Please forward resumes to patti@bgasearch.com
